DES-MADRID

DES-MADRID

19-21 MAY 2020
IFEMA MADRID

Digital Business World Congress / Agenda

The Digital Delta | Customer Co-creation Unlocks Industry 4.0 Value

21/05/2019 13:40 - 14:00 Room 3 by Altran

As Group Vice President for Customer Experience & Innovation, Tim Scanlon will share insights from the new team he launched and leads, changing the conversation with customers. Located at ABB Headquarters in Zurich, Switzerland with globally distributed resources, the team works closely with ABB customers and partners using an innovative business-value led exploration and co-creation approach the team developed. Together with customers, the team explores opportunities to pragmatically unlock value across the customers entire value chain through digitalization.

• Driving successful customer co-creation at scale.
• Combining design thinking, agile and lean startup.
• Quickly bringing tangibility to concepts for testing.

SPEAKERS

Tim Scanlon

Tim Scanlon

Group Vice President Customer Experience & Innovation

ABB

INTRODUCED BY

Henrik von Scheel

Henrik von Scheel

Originator of the Industry 4.0 I Leading authority on strategy & competitiveness